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Operations Update

Updated: July 26, 2021 – Moving Forward Together

The Closing Agent continues to take measures to protect the health of our customers, client partners and closing staff.  

On July 26, 2021, the centers for disease control (CDC) changed policy for vaccinated people related to wearing masks and social distancing.

Wear a mask

The Closing Agent will require you to wear a mask when in the presence of our personnel until further notice. (effective 7/26/2021)

Wearing a mask over your nose and mouth is required on planes, buses, trains, and other forms of public transportation traveling into, within, or out of the United States and while indoors at U.S. transportation hubs such as airports and stations. Travelers are not required to wear a mask in outdoor areas of a conveyance (like on open deck areas of a ferry or the uncovered top deck of a bus).people arrows light icon

Stay 6 feet away from others

Get Vaccinated

  • Authorized COVID-19 vaccines can help protect you from COVID-19.
  • You should get a COVID-19 vaccine when it is available to you.
  • Once you are fully vaccinated, you may be able to start doing some things that you had stopped doing because of the pandemic.

Avoid crowds and poorly ventilated spaces

  • Being in crowds like in restaurants, bars, fitness centers, or movie theaters puts you at higher risk for COVID-19.
  • Avoid indoor spaces that do not offer fresh air from the outdoors as much as possible.
  • If indoors, bring in fresh air by opening windows and doors, if possible.

Wash your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • It’s especially important to wash:
    • Before eating or preparing food
    • Before touching your face
    • After using the restroom
    • After leaving a public place
    • After blowing your nose, coughing, or sneezing
    • After handling your mask
    • After changing a diaper
    • After caring for someone sick
    • After touching animals or pets
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover coughs and sneezes

  • If you are wearing a mask: You can cough or sneeze into your mask. Put on a new, clean mask as soon as possible and wash your hands.
  • If you are not wearing a mask:
    • Always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow and do not spit.
    • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

  • Clean high touch surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If someone is sick or has tested positive for COVID-19, disinfect frequently touched surfaces. Use a household disinfectant product from EPA’s List N: Disinfectants for Coronavirus (COVID-19)external icon according to manufacturer’s labeled directions.
    • If surfaces are dirty, clean them using detergent or soap and water prior to disinfection.

Monitor your health daily

  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
  • Take your temperature if symptoms develop.
    • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.
  • Follow CDC guidance if symptoms develop.

We do request that any and all visitors, including family members, with flu-like symptoms such as fever and new or worsening cough or shortness of breath contact us before coming to our offices to help control the spread of illnesses. We have many ways to work with you to facilitate your closing outside of our office.

The visitation restrictions apply to all Closing Agent locations:

  • Altamonte Springs
  • Celebration
  • Lakeland
  • Merritt Island
  • Ocoee
  • Orlando
  • Winter Park

The Closing Agent remains fully operational at this time. Please review our safety procedures before coming to our office.


Frequently Asked Questions

Q. What are your safety procedures
Our employees and their families wellness is the most important part of our operation. The Closing Agent has been keeping our employees informed with regular briefings and providing in service training on workplace health and safety. Employees have been provided with hand hygiene stations and commercial sanitization products to keep our offices clean. You are welcome to visit our offices, however, if you or anyone in your household have experienced cold or flu like symptoms, please reach out to our office so we can make alternate accommodations. In addition, if you or anyone in your household have been to a highly affected region within 2 weeks or are currently exhibiting symptoms, please do not enter the office and make alternative arrangements with one of our team members. To minimize the risk to others, we are asking that you bring only the people directly involved with your closing and leave other friends and family members at home.
Q. How can I limit the spread?
The device you are probably reading this on is considered to be a “high-touch” surface. Keep your device disinfected at all times. Visit cdc.gov to learn more about what you can do to keep you and your family safe.
Q. Will you stay open?
Our offices will remain open to support in-person closings as long as it is safe to do so. The Closing Agent has multiple layers of redundancy and multiple communication channels to keep in touch with customers. We have implemented our work-from-home strategy for many of our employees.If this changes, we will utilize remote online services to facilitate closings. It’s important to take note that each case has unique circumstances and every possible effort will be made to close. Our regular systems and personnel could be working from remote/home locations. All email and phone numbers remain unchanged.
Q. What if I’m sick or cannot attend my closing?
Please contact us if you are feeling unwell or do not want to come to closing. We will work with you to facilitate an alternate method of signing.
Q. What if I have questions about my contract?
Contact your Realtor® to discuss matters related to your contract. If you do not have a Realtor® contact our legal team at 407-423-1700.
Q. Can I close online?
Although we are capable of conducting a fully digital end-to-end online closing, lender approval and identification requirements can eliminate this option. However, our staff of attorneys can arrange for a power of attorney (POA) for you. Each case is unique and we will do everything possible to assist you.

Realtor® Information

The Closing Agent is attorney owned and operated and is able to quickly review and identify solutions to keep you closing. Until further notice, we will be suspending our in office classes and moving to our online virtual learning lab, operating from in-office and remote locations and keeping updated on the latest credible information to assist you with the challenges ahead.

Realtors® click here to visit TCA’s virtual learning lab


Environmental Safety

Our team has consulted with health organizations to ensure that we follow and exceed their guidance related to coronavirus. The Closing Agent uses EPA-registered medical grade disinfectant on all public area surfaces (lobbies, restrooms, conference rooms etc). Our offices have implemented advanced technologies & streamlined chemical disinfection processes in all of our offices. Hand sanitizer is available to all employees and visitors. We will encourage everyone who attends in-person closings to sanitize their hands prior to commencing signing documents.


Business Continuity Planning

The Closing Agent maintains strict disaster preparedness procedures and conducts routine drills to test the integrity of our processes and systems. Realtors® and their clients can remain confident that we will continue to operate from remote locations if necessary and have the systems in place to support remote online notarization services (with lender approval) should in person closings be interrupted.

We will continue to monitor the situation with your safety at the core of everything we do.


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