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Operations Updates

Continuing indefinitely, The Closing Agent is taking additional measures to protect the health of our customers, client partners and closing staff.  This policy only affects in-person closings.

Until further notice, only those who are signing closing documents will be admitted to our closing rooms with our personnel. Realtors®, lenders and guests are encouraged to attend closings virtually via speakerphone or video call for the safety of everyone involved. This standard will apply even if you think it is safe to attend, to limit the spread of coronavirus and to protect our personnel. 

In addition, any and all visitors, including family members, with flu-like symptoms such as fever and new or worsening cough or shortness of breath will not be allowed in our facilities to help control the spread of illnesses. Our employees will work with customers, Realtors® and lenders who have special circumstances on a case-by-case basis.

The visitation restrictions apply to all Closing Agent locations:

  • Altamonte Springs
  • Celebration
  • Ocoee
  • Orlando
  • Winter Park

This is a rapidly evolving situation and The Closing Agent will take additional steps to help control the spread of COVID-19 as necessary. The Closing Agent recognizes that representing your clients is important during the closing process and we strongly encourage everyone to utilize other forms of support for their clients, such as phone calls, video chats on cell phones or other mobile devices.


The Closing Agent provides essential legal and notarial services and is classified as essential as described in “(20) Legal or accounting services and notaries public”. Scheduled closings will continue in all office locations. Please review our in office procedures before arrival.

The Closing Agent remains fully operational at this time. Please review our safety procedures before coming to our office. We will update our status daily until further notice.

In Office Closing Policy

  1. Only people signing documents should come to our office.
  2. You will be required to sanitize your hands on arrival.
  3. Each person will be provided with a new pen to use and please take it with you when you leave.
  4. Only the signers will be allowed in our closing rooms.

Frequently Asked Questions

Q. What are your safety procedures
Our employees and their families wellness is the most important part of our operation. The Closing Agent has been keeping our employees informed with regular briefings and providing in service training on workplace health and safety. Employees have been provided with hand hygiene stations and commercial sanitization products to keep our offices clean. You are welcome to visit our offices, however, if you or anyone in your household have experienced cold or flu like symptoms, please reach out to our office so we can make alternate accommodations. In addition, if you or anyone in your household have been to a highly restricted region (China, Singapore, Italy, South Korea, Vietnam, Japan, Iran, Seattle, or New York) within 2 weeks or are currently exhibiting symptoms, please do not enter the office and make alternative arrangements with one of our team members. To minimize the risk to others, we are asking that you bring only the people directly involved with your closing and leave other friends and family members at home.
Q. How can I limit the spread?
The device you are probably reading this on is considered to be a “high-touch” surface. Keep your device disinfected at all times. Visit cdc.gov to learn more about what you can do to keep you and your family safe.
Q. Will you stay open?
Our offices will remain open to support in-person closings as long as it is safe to do so. The Closing Agent has multiple layers of redundancy and multiple communication channels to keep in touch with customers. We have implemented our work-from-home strategy for many of our employees.If this changes, we will utilize remote online services to facilitate closings. It’s important to take note that each case has unique circumstances and every possible effort will be made to close. Our regular systems and personnel could be working from remote/home locations. All email and phone numbers remain unchanged.
Q. What if I’m sick or cannot attend my closing?
Please contact us if you are feeling unwell or do not want to come to closing. We will work with you to facilitate an alternate method of signing.
Q. What if I have questions about my contract?
Contact your Realtor® to discuss matters related to your contract. If you do not have a Realtor® contact our legal team at 407-423-1700.
Q. Can I close online?
Although we are capable of conducting a fully digital end-to-end online closing, lender approval and identification requirements can eliminate this option. However, our staff of attorneys can arrange for a power of attorney (POA) for you. Each case is unique and we will do everything possible to assist you.

Realtor® Information

The Closing Agent is attorney owned and operated and is able to quickly review and identify solutions to keep you closing. Until further notice, we will be suspending our in office classes and moving to our online virtual learning lab, operating from in-office and remote locations and keeping updated on the latest credible information to assist you with the challenges ahead.

Realtors® click here to visit TCA’s virtual learning lab


Environmental Safety

Our team has consulted with health organizations to ensure that we follow and exceed their guidance related to coronavirus. The Closing Agent uses EPA-registered medical grade disinfectant on all public area surfaces (lobbies, restrooms, conference rooms etc). Our offices have implemented advanced technologies & streamlined chemical disinfection processes in all of our offices. Hand sanitizer is available to all employees and visitors. We will encourage everyone who attends in-person closings to sanitize their hands prior to commencing signing documents.


Business Continuity Planning

The Closing Agent maintains strict disaster preparedness procedures and conducts routine drills to test the integrity of our processes and systems. Realtors® and their clients can remain confident that we will continue to operate from remote locations if necessary and have the systems in place to support remote online notarization services (with lender approval) should in person closings be interrupted.

We will continue to monitor the situation with your safety at the core of everything we do.


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